Frequently Asked Questions...
Patient responses to our "satisfaction surveys" are evidence of our "quality" care and "efficient" services. The results of past services indicate impressive treatment results:
91%
were very satisfied with the length of time in the waiting room.
90%
were very satisfied with their ability to schedule a convenient appointment time.
89%
were very satisfied with their primary Therapist.
89%
would highly recommend ADVANCED HEALTH.
81%
returned to a higher level of function or the same level of function then they had prior to illness/injury.
Q. What type of therapy services do you provide?
A. ADVANCED HEATLH provides a wide range of physical, occupational, speech therapy services to the adult and pediatric populations. We also provide athletic training services to several local high schools.
Q. Do I need a prescription to receive therapy?
A. No. In 2004 Ohio became the 39th state in the nation to authorize physical therapists to evaluate and manage patients without a referral from their physician. However, certain insurance companies require a prescription for insurance reimbursement. ADVANCED HEALTH will assist you in determining if you need a referral from your doctor.
Q. Are all Therapy centers similar?
A. Absolutely not! In fact, some facilities market "physical therapy" without even having a Licensed Therapist on staff. ADVANCED HEALTH employs "licensed" clinicians who have advanced training in a wide range of adult and pediatric services. Many of our "licensed" clinicians have completed their advanced, post graduate programs.
Q. Does my insurance cover the cost of Therapy?
A. Insurance policies vary. However, most insurance companies cover Physical, Occupational & Speech Therapy including: Medicare, Medicaid, HMO/PPO contracts, Blue Cross/Blue Shield, Worker's Compensation, Medical-Legal, Medical Mutual, Anthem and others. We also have private pay arrangements and we accept major credit cards.
Q. How are fees and services established?
A. The type of treatment you need and receive is based professional judgment. Fees are based on treatment selected and the skill/time it takes to provide you with necessary care.
Q. How much will my treatment cost?
A. Treatment fees will vary depending upon your diagnosis and the treatment plan. In general, there will be an Initial Evaluation fee and a fee for each individual treatment. As a courtesy to you, we will process your claims free of charge. We only ask that you pay the co-pay/deductible portion. Our fees are up to 60% less than our local competition which means less “out of pocket” expense for you.
Q. How do I make an appointment?
A. We have several convenient locations throughout North Central Ohio. Choose the location that is most convenient for you and call that office. Our professional staff will set up an appointment time that meets your schedule and needs.
Q. Will I be treated by the same therapist each visit?
A. You will have the option of scheduling your appointments with the same therapist or according to your time needs. Please discuss your preference with your therapist and our receptionists.
Q. How long will my first visit be?
A. Your first visit includes a thorough evaluation. This visit typically lasts one hour. Please arrive 15 minutes prior to your appointment time for completion of paper work and account information.
Q. How long do regular appointments last?
A. The duration of treatment will depend upon your diagnosis. Typically sessions last 40 to 60 minutes.
Q. What should I wear to therapy?
A. Generally, we recommend loose clothing such as shorts for lower extremity injuries and tank tops for upper quadrant injuries. Gowns are available and may be necessary for spinal complaints. Private dressing rooms are available.
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